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Privacy Policy - MeraDSC

Privacy Policy

At MeraDSC, your privacy is our top priority. We are committed to maintaining the confidentiality, integrity, and security of your personal and sensitive data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you access or use our website and services related to Digital Signature Certificates (“DSC”). By accessing our website or utilizing our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our Digital Signature Certificate services.

Personal Information

When you apply for a DSC or contact us, we may collect the following personal information:

  • Full Name
  • Date of Birth
  • Email Address
  • Mobile Number
  • Gender
  • Address (Residential and Business)
  • National Identification Number ( PAN, Aadhaar, Passport)
  • Photograph
  • Signature
  • IP address
  • Profession or Organization Details

Business Information

If you are applying on behalf of a business or as an organization, we may collect:

  • Company/Organization Name
  • Company Address
  • GSTIN
  • Incorporation/Registration Number
  • Authorization Letters

Documents Uploaded

You may be required to upload identity and address proof documents, including:

  • PAN Card
  • Aadhaar Card
  • Passport
  • Driving License
  • Utility Bills
  • Certificate of Incorporation (for companies)

Technical Information

When you use our website, we may collect technical and log information:

  • Browser Type and Version
  • Device Type
  • Operating System
  • Time Zone Setting
  • IP Address
  • Access Times and Pages Visited
  • Cookies and Tracking Technologies

2. How We Use Your Information

We use your information in the following ways:

To Process Digital Signature Certificate Requests

We collect and use your personal data to verify your identity and documents, process applications, issue DSCs, and manage the renewal or revocation of certificates.

To Comply with Legal Requirements

We retain and use your data as necessary to comply with legal obligations such as Know Your Customer (KYC), audits, regulatory filings, and governmental or judicial requests.

For Communication

We may use your contact details to send transactional emails, alerts, reminders, or important updates regarding your DSC application or usage.

For Security and Fraud Prevention

We monitor user activity and analyze usage patterns to detect unauthorized access, fraud, or abuse of our services.

For Website Improvement

We analyze technical information to improve the website’s usability, content quality, and customer service.

3. Legal Basis for Data Processing

We process your personal data under the following legal grounds:
Consent: When you voluntarily provide information for applying for DSC.

  • Contractual Necessity: To fulfill our obligations in providing the certificate and related services.
  • Legal Obligation: To comply with legal and regulatory frameworks.
  • Legitimate Interests: To operate our business, improve services, and detect fraud.

4. Sharing and Disclosure of Information

We do not sell or leak your data. However, we may share it with third parties under specific circumstances:

Government Authorities

We shall share your data with the government, law enforcement agencies, and regulators as mandated by applicable laws.

Certifying Authorities

To issue DSCs, we may share your application data and documents with authorized Certifying Authorities (CAs) Capricorn, etc.

Service Providers

We may engage third-party vendors for services such as document verification, payment processing, cloud storage, and email delivery. These vendors are bound by strict confidentiality agreements.

Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity

5. Data Storage and Retention

We store your data securely on encrypted servers. Retention duration depends on the type of data and legal obligations:

  • Application Data: Stored for a minimum period as required under the IT Act, 2000.
  • Communications: Stored to improve customer support and resolve disputes.
  • Technical Logs: Retained for auditing and security purposes.

When no longer required, your data is securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect data about user behavior and improve your experience.

Types of Cookies

  • Essential Cookies: Required for core website functionality.
  • Analytics Cookies: Help us understand usage patterns.
  • Functional Cookies: Remember your preferences and settings.
  • Marketing Cookies: May be used for retargeting advertisements (with your consent).

You may control cookies via your browser settings. Disabling cookies may affect site functionality.

7. Data Security

We implement strong security measures to protect your information, including:

  • SSL (Secure Socket Layer) encryption
  • Firewall-protected servers
  • Multi-factor authentication for admin access
  • Regular security audits and vulnerability assessments

However, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we work diligently to ensure your data is protected to the highest standards

8. User Rights

Depending on your jurisdiction, you may have the following rights:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data under certain circumstances.
  • Right to Object: Object to processing for direct marketing.
  • Right to Data Portability: Obtain your data in a structured format.
  • Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise your rights, contact us at info@meradsc.com

9. Third-Party Links

Our website may contain links to other sites not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before submitting any data.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn we have collected such data, we will delete it immediately.

11. International Data Transfers

If you are accessing our website from outside India, please note that your information will be transferred, stored, and processed in India or any other country where our servers or service providers are located. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review the policy periodically.

Significant changes will be communicated to you via email or through a website notification

13. Applicable Laws and Jurisdiction

This Privacy Policy is governed by the laws of India, particularly the Information Technology Act, 2000, and associated Rules. Any disputes shall be subject to the jurisdiction of the courts located in New Delhi.

14. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact:

Address:

314, 3rd Floor, Jaina Tower-2, District Centre, Janakpuri, New Delhi – 110058, India

Phone:
+91 93556 03311, +91 11 3596 5031

Email:
info@meradsc.com

Website:
https://meradsc.com